Faq

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Shipping times vary by destination and selected method. Standard shipping within the continental US takes 5-7 business days. International shipping may take 10-20 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition, in their original packaging with all accessories. To initiate a return, please contact our support team at [email protected] for a Return Merchandise Authorization (RMA) number and instructions. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

What is covered under warranty?

Most of our products come with a standard manufacturer's warranty, typically ranging from 1 to 2 years, covering defects in materials and workmanship. The specific warranty period for your product is listed on its product page. For warranty claims, please contact us at [email protected] with your order number and a description of the issue.

Products & Support

Are the products compatible with my system?

Compatibility information (e.g., PC, Mac, PlayStation, Xbox, Nintendo Switch, iOS, Android) is clearly listed in the "Specifications" section on each product page. If you have specific compatibility questions, please review the product details or contact us before purchasing.

Where can I find product manuals or drivers?

Product manuals, drivers, and firmware updates are available on the respective manufacturer's website. You can find links to official support pages on our product pages under the "Support" or "Downloads" tab. If you need assistance locating these resources, please email [email protected].

Do you offer technical support?

We provide basic setup and troubleshooting guidance for products purchased from JeongSun. For in-depth technical issues, we recommend consulting the manufacturer's official support channels, as they are best equipped to handle hardware or software-specific problems. You can reach our general support team at [email protected].

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.

Is my payment information safe?

Absolutely. We use industry-standard Secure Sockets Layer (SSL) encryption technology to safeguard all your personal and payment information during transmission. We do not store your full credit card details on our servers.

Can't find the answer you're looking for? Our customer support team is here to help. Please email us at [email protected] and we will respond as soon as possible.

Faq