Tracking order

Thank you for shopping at JeongSun. We are committed to providing you with a transparent and convenient shopping experience. This page explains how you can track the status of your order and shipment after your purchase is confirmed.

Order & Shipping Process Overview

Once your order is placed, it goes through the following stages. You will receive email notifications at key steps sent from [email protected].

Order Confirmed: Your order has been successfully received and payment is verified.
Processing: Our warehouse team is preparing your item(s) for shipment.
Shipped: Your order has been handed over to our logistics partner. A tracking number and carrier information will be provided to you via email.
In Transit: Your package is on its way to the destination.
Delivered: The package has been delivered to the provided address.

How to Track Your Package

The primary method to track your order is using the tracking number sent to your email. Follow these steps:

Locate the shipping confirmation email from [email protected].
Find the tracking number and the carrier name (e.g., DHL, FedEx, UPS, National Postal Service) within that email.
Use the tracking number on the carrier's official website or a universal tracking platform (see below).

Universal Package Tracking with 17Track

We recommend using 17Track, a reliable global tracking website that supports most international carriers. It provides real-time updates in multiple languages.

How to use 17Track:

Visit the website: https://www.17track.net/en .
Paste your tracking number into the main search field.
Click "Track" or press Enter. The site will automatically detect the carrier and display the latest status and location of your package.
You can also download their mobile app for notifications on the go.

Need Further Assistance?

If you cannot find your tracking email, your tracking number is not working, or the status has not updated for an extended period, please contact our support team. We are here to help!

Email us at: [email protected]. Please include your order number and shipping address for faster assistance.

Important Notes

Tracking information may take 24-48 hours to become active after the "Shipped" notification is sent.
During peak seasons or due to customs procedures, there might be delays without immediate status updates. Your patience is appreciated.
JeongSun is not responsible for delays or issues caused by the shipping carrier once the package is in transit. However, we will do our best to assist in resolving any problems.
Always ensure your shipping address and contact information are correct at the time of checkout.